Stronger buyer/supplier relationships,
through smart conflict management.
Use our end-to-end operating system to prevent expensive disputes, resolve conflict quickly as it occurs, and continuously improve your commercial operations.
through smart conflict management.
Use our end-to-end operating system to prevent expensive disputes, resolve conflict quickly as it occurs, and continuously improve your commercial operations.
Our Financial Integrity and Dispute Management ™ (FIDM) platform enables you strengthen your commercial relationships, and build financial and operational resilience, by resolving conflict and disputes at pace. We work across all categories, from manufacturing and engineering, to capital projects and IT/digital.
We put tested mechanisms in place to reduce conflict.
We resolve disputes in real time - in days, not months.
We help you improve commercial operations, with continuous data insights.
Learn how our AI utilises machine learning for intelligent decision-making.
Understand the neural networks at the heart of our AI.
Discover how we leverage NLP for language understanding.
Discover how our AI handles data in real-time for instant results.
See how our AI analyses and works with human language.
Disputes between customers and suppliers burn millions in direct costs every year.
Financial health is not just about realising cost savings, its also about realising cost benefits.
We offer an elegant way to resolve day-to-day disputes, at pace, with commercial considerations sitting front and centre.
We’re building towards a future where costly disputes between customers and suppliers are a thing of the past.
Informed decision-making for better commercial operations.
A view into performance and dispute trends.
Structured mechanisms for cost management.
Proactively plug gaps and weaknesses.
Commercial mediation involves the use of an independent, neutral third-party mediator who helps the disputing parties communicate, negotiate, and reach a mutually acceptable agreement to resolve their conflict. The process is voluntary, confidential, and non-binding. Any successful resolution is reflected in a settlement agreement.
Early Neutral Evaluation (ENE) is a process where a neutral third party, often with expertise relevant to the dispute's subject matter, evaluates the strengths and weaknesses of each side's case early on in the dispute process. This evaluation is not binding but is intended to give the parties an impartial perspective on the merits of their positions, potentially facilitating a negotiated settlement.
Expert determination is a process used to resolve specific issues within a dispute, particularly those requiring specialised knowledge or technical expertise. Unlike mediation, where a neutral third-party helps the disputing parties negotiate a settlement, in expert determination, an independent expert is appointed to make a decision on the matter in dispute. This decision is usually binding.
Litigation is the process of resolving disputes by taking them to court, where a judge or a jury makes a decision after examining the evidence and hearing arguments from both sides. It is the most formal method of dispute resolution and is governed by specific legal procedures and rules.
Adjudication is particularly common in the construction industry, but also used in other fields. It involves the appointment of an adjudicator, who is a neutral third-party expert, to make a decision regarding the dispute. This process is typically governed by statutory or contractual provisions.
Negotiation is a direct dialogue between the parties involved in the dispute, with the aim of reaching a mutually acceptable resolution without resorting to formal legal proceedings. This process is often informal and flexible, and you can have a series of negotiations for a single dispute. Negotiation can be conducted with or without the assistance of legal representatives and can take place at any stage of a dispute, even if formal proceedings have already started.
